1. General Terms

1.1 Company Information

These Terms of Service are made by Star Trade Limited (hereinafter referred to as "we"), a company registered in Hong Kong. If you have any questions, you can contact us by email at [email protected].

1.2 Acceptance of Terms

By visiting our website or purchasing products, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or make a purchase.

1.3 Applicable Law and Jurisdiction

These Terms of Service are governed by EU law and will be enforced within the jurisdiction of the EU. All disputes arising from these Terms of Service will be submitted to the courts of the European Union for resolution.

2. Purchase Terms

2.1 Order Confirmation

When you complete an order through our official website www.getenduroflex.com, we will send you an order confirmation email. The order confirmation email only indicates that we have received your order and does not mean that the order has been accepted. We have the right to reject an order due to stock or other reasons.

2.2 Prices and Payment

The prices of all products include applicable value added tax (VAT) and other relevant taxes. We accept a variety of payment methods, including credit cards, PayPal, etc. After completing the payment, you will receive a payment confirmation email.

2.3 Product Delivery

We provide international delivery services, including the EU, the UK and other countries and regions. Delivery time varies depending on factors such as destination and delivery method, usually 20-40 working days.

2.4 Order Cancellation and Modification

If the order has not been shipped, you can request to cancel or modify the order by contacting our customer service team. If the order has been shipped, it cannot be cancelled or modified.

3. Return and Refund Policy

3.1 Return Policy

Under EU consumer protection law, you have the right to request a return within 14 days of receiving the goods. The returned goods should be intact, unused, and include the original packaging.

3.2 Refund Processing

We will process the refund within 14 days after receiving the returned goods and confirming that they meet the return conditions. The refund will be returned to the payment method you originally used.

3.3 Return costs

Unless we send the wrong product, the return shipping costs shall be borne by the consumer. If the returned product does not meet the quality requirements, the return shipping costs will be borne by us.

3.4 Unqualified returned products

The following products are not eligible for return:

Opened or used products

Damaged or lost products

4. Data protection and privacy policy

4.1 Data collection

We are committed to protecting your privacy and collect, process and store your personal information in accordance with the EU General Data Protection Regulation (GDPR). The personal information we collect includes name, address, contact information and payment information.

4.2 Data use

We only use your personal data to process orders, provide customer support and conduct marketing. We promise not to sell your personal data to third parties unless required by law or agreed with our partners.

4.3 Data storage and security

We use appropriate technical measures and security standards to protect your personal data from unauthorized access, disclosure or loss. All payment information is processed through encryption technology to ensure transaction security.

4.4 Data Access and Deletion

Under the GDPR, you have the right to access, correct or delete your personal data. If you wish to exercise such rights, please contact us through our Customer Service Department.

5. Limitation of Liability

5.1 Scope of Liability

We are not responsible for any direct, indirect, special, incidental or punitive damages arising from the use of this website or the purchase of goods, unless the damage is caused by our gross negligence or intentional behavior.

5.2 Product Quality Guarantee

We promise that the goods we sell meet the relevant EU quality standards. If the goods are defective, you can return or exchange them in accordance with this Return Policy.

5.3 Force Majeure

We are not responsible for delays in delivery or failure to perform the contract due to force majeure events (such as natural disasters, wars, strikes, traffic problems, etc.).